Privacy Policy

Who we are

GIP Adventure Tours & Safaris is a tour operator based in Arusha, Tanzania. We are responsible for the personal information described in this policy. You can contact us about privacy at any time on info@gipadventure.com or +255 758 433 870.

Information we collect

When you send an enquiry or book

• your name, email address, phone or WhatsApp number and country;
• your travel plans: dates, number of adults and children, budget, the trip or lodge you are interested in and your message to us;
• for confirmed bookings: names as shown in passports, nationality, dates of birth, passport numbers where parks, airlines or permits require them, arrival and departure flights, dietary needs, and medical information you choose to share so that we can look after you safely (for example, for a Kilimanjaro climb);
• payment records, such as the amount, date and paying bank of your transfers. We do not store card numbers.

When you subscribe to our newsletter

Your email address, and your name if you give it.

When you visit our website

Like most websites, our server keeps short technical logs (such as your IP address, browser type and the pages requested) to keep the site secure and to stop spam. Our forms record the IP address of each enquiry to block abuse.

How we use your information

• to answer your enquiry and prepare your itinerary and quote;
• to reserve and run your trip, including booking lodges, park permits, flights, climbing permits and transfers;
• to stay in touch before and during your trip, including by WhatsApp if you contact us that way;
• to send our newsletter, only if you subscribed, with an easy way to unsubscribe in every email;
• to keep accounting and tax records, and to meet legal requirements;
• to keep our website and systems secure.

Who we share it with

We share only the details each partner needs to provide your services:

• lodges, hotels and camps you will stay at;
• national park, conservation and government authorities that issue permits and entry;
• airlines, balloon operators and transfer companies on your itinerary;
• our own guides and mountain crew, for the trip they are running;
• our bank, accountants and website hosting provider;
• authorities, when the law requires it or in an emergency to protect your safety.

Some of these partners are outside Tanzania or your home country. We only share what is needed and ask them to keep it safe.

Cookies and third-party content

• Our public website does not use advertising or tracking cookies.
• Members of our team who sign in to manage the website receive a session cookie that keeps them signed in.
• Some tools, such as the Kilimanjaro packing list, save your ticks in your own browser only. They are never sent to us.
• Pages may show content from other services, such as Google Maps and Google Fonts. These services may receive your IP address when the content loads, under their own privacy policies.
• Links to WhatsApp and social media open those services, which handle your information under their own privacy policies.

How long we keep it

• Enquiries that do not lead to a booking: up to two years, so we can help if you return to your plans.
• Booking and payment records: as long as Tanzanian accounting and tax law requires.
• Newsletter: until you unsubscribe.

How we protect it

Your information is stored on secure servers with restricted, password-protected access for our team only. Passport and medical details are shared with partners only when needed for your trip. No system is completely secure, but we take care to protect your information and to act quickly if anything goes wrong.

Your rights

You can ask us at any time to:

• tell you what personal information we hold about you and send you a copy;
• correct information that is wrong or incomplete;
• delete your information, unless we must keep it for an active booking or by law;
• stop sending you marketing messages.

To make a request, write to info@gipadventure.com. We will reply within 30 days.

Children

We collect information about children only from their parents or guardians, and only to plan a family trip.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.